Delamain Ogilby is an independent, manager-owned insurance broker & consultant.

Delamain Ogilby Ltd is committed to protecting and respecting your privacy.

We are registered in the United Kingdom under company number 7556442 and have our registered office address is 500 Charlotte Road, Sheffield, S2 4ER, United Kingdom.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and also how you may use our website and information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you become a client then you will need to agree to our terms and conditions. Your privacy and data protection rights as a client will be dealt with in those separate terms.

Under data protection legislation the data controller is Delamain Ogilby Ltd.

Regulatory notices

Delamain Ogilby Ltd is a Lloyd’s Insurance Broker (DOG/1547) and is authorised and regulated by the Financial Conduct Authority (FCA no. 756426.

Information we may collect from and about you

If you are a casual visitor to our website then we will not collect any personal information about you except for temporary use of cookies or other identifiers which are needed for the proper functioning of our website.

However, as a client or potential client we collect the following information:

• Your name and contact details.
• Your financial details (such as bank account numbers) where we need to collect or make payments from or to you.
• Where we are required to identify you by law (such as for money laundering purposes) then we will ask for and retain information which confirms your identity (including retaining copies of passports and other identity documents, bank statements, utility bills, etc.).   We may a also provide your details to credit reference and identity verification agencies in order to assess your credit worthiness and confirm your identity.
• Where you have asked to receive marketing and other information from us we will collect and use your contact details, but only so long as you consent to this.

Cookies and IP addresses

Our website may use temporary cookies to identify a session but we do not keep or use any information about you and your use of our website.

Where you have set your preferences in your browser for permitting or disallowing “cookies” then we will endeavour to honour that selection.

Where we store your personal data

The data that we collect from you will only be stored and processed in the European Economic Area (“EEA”).

We do use a hosted insurance brokering software system therefore your data may be stored on that system, but this is located within the EEA and access to your data is limited to ourselves.  We do also use a third party to assist us with back office administrative functions and they may therefore have access to your data via our software, but again their use is limited to the services they provide to us.

Uses made of your data

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have expressly consented to be contacted for such purposes.
• As a client, to provide our services to you; which may include submitting your data to insurers so that they can assess the risk and quote and/or provide insurance cover.
• To notify you about changes to our service.

Your rights

If you agree to us sending you marketing communications then we may do so, but you can request that we stop doing so at any time by contacting us.

Where we process your personal data you have the following rights under current legislation:

• The right to be informed: This privacy policy is intended to meet our obligation to provide “fair processing information”.
• The right of access: You have the right at any time to ask to see a copy of the personal data we hold about you.
• The right to withdraw consent: Where you have given your consent to our processing you may withdraw this at any time.
• The right to rectification and data quality: If your personal data is incorrect or incomplete then you may ask us to remedy that.
• The right to erasure including retention and disposal: You may ask us to delete or remove your personal data where there is no compelling reason for its continued processing but this may affect any services we provide to you which relies on that personal data.
• The right to restrict processing: Where you have highlighted an issue with the data.
• The right to data portability: This allows you to request that your personal data be shared with other processors at your request.
• The right to object: Where you have an objection to our processing you may do so.

You may also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we are in breach of our legal obligations under data protection laws.

Please note that while you may want to withdraw your consent to our processing or ask that your personal data be erased, there may be circumstances in which we can keep a copy. An example would be keeping a copy so that we can deal with any contractual issues that may arise in the future.

How long will we keep your data

This will ultimately depend on the reason we collected your personal data and what we need to do with it. If it was purely for marketing reasons then we will keep and use your contact details only for so long as you want to be contacted by us. If the personal data relates to the provision of insurance cover or a claim under your insurance then we will keep that personal data which we need in order to establish and/or defend your or our legal rights; including dealing with any claims.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail (if we have your details) or updated on our website.

Ownership of our website and data

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use. You may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

You may not copy or use any illustrations, photographs, video or audio sequences or any graphics for any other purposes.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may not re-use any information or materials contained on our website via any deep linking, framing or other techniques which disguise the source or change the appearance of that information or materials.

If you print off, copy or download any part of our site in breach of these terms of use, then in additional to any other rights we may have your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.